Jade Toscano

(559) 347-7734

EDUCATION

Fresno State University : 2021-2023
BA in Sociology

Fresno City College : 2017-2019
AS in Social Work

Staff Analyst for court connected care and justice services - 8/16/2024 - present

Managed contracts between Fresno County and contracted providers serving the Katie A population, ensuring compliance with County standards and requirements.
Reviewed and analyzed incident reports and program metrics to assess provider performance and identify areas for improvement.
Processed and managed invoices, ensuring accurate and timely payment for contracted services.
Facilitated regular meetings with contracted providers, maintaining open communication channels for troubleshooting and problem-solving.
Drafted meeting minutes and prepared detailed documentation for internal and external stakeholders.
Prepared and presented agendas to the Board of Supervisors, ensuring alignment with program goals and County regulations.
Collaborated with service providers to resolve operational issues, streamline processes, and improve service delivery outcomes.

Admitting interviewer for finance - June 2021 - 8/16/2024

Consistently met or exceeded monthly revenue goals by ensuring all insurance information was verified and accurately billed for services rendered.
Reduced the average time for person served by 10%, resulting in improved patient flow and decreased wait times.
Maintained an accuracy rate of 99% in financial record keeping, resulting in improved auditing results and reduced compliance issues.
Trained and mentored new admitting staff members, resulting in an increase in their productivity by 25% within the first 3 months.
Collaborated with the billing department to streamline processing and increase efficiency.
Audited financial records and identified discrepancies — recovering over $550,000 in lost revenue.

Ambassador Oct 2019 - may 2021

Demonstrated strong knowledge of warehouse operations and safety procedures to ensure a safe and efficient work environment.
Acted as a liaison between management and front-line associates to communicate feedback, concerns, and suggestions for process improvements.
Trained new employees on warehouse procedures and safety protocols, resulting in a decrease in safety incidents and an increase in productivity.
Coordinated with other departments, such as HR and IT, to address employee needs and resolve issues in a timely and effective manner.
Conducted daily audits to ensure inventory accuracy and adherence to standard operating procedures.
Utilized various warehouse management software programs to track inventory levels, monitor order fulfillment, and generate reports for management.
Participated in company-wide initiatives, such as charitable events and community service projects, to promote Amazon’s commitment to social responsibility.

Sociology INtern

Collaborated with the marketing and communications team to create engaging content for social media platforms, newsletters, and other marketing materials.
Provided administrative support to the Habitat for Humanity team, including data entry, filing, and database management
Supported the planning and execution of fundraising events and activities, including logistics, outreach, and follow-up.
Assisted in organizing and coordinating volunteer activities and events, including recruitment, training, and supervision of volunteers.

Social Work intern

Conducted door-to-door canvassing in various neighborhoods to engage community members and raise awareness of organization’s programs and initiatives
Coordinated with City officials to plan and execute community events, including organizing logistics and communicating with vendors, volunteers, and attendees
Assisted with data entry and analysis to track organization’s progress towards its goals and identify areas for improvement
Conducted research on community issues and policies to inform organization’s advocacy efforts and position statements
Collaborated with staff members and volunteers to plan and implement outreach strategies that effectively reached target audiences
Facilitated meetings and workshops with community members to gather input and feedback on organization’s programs and initiatives
Engaged with stakeholders such as elected officials, community leaders, and partner organizations to build relationships and partnerships that supported organization’s goals.